FAQs

Click on “User Preferences” to update relevant fields and click “Save”.
 * How do I update my account details such as my email and password?

This depends on the supplier.... most suppliers send an overnight feed by default. Please contact the newspaper as they will be able to ask D+D to request any changes you require on your behalf.
 * Can my feed import time be altered to suit my advertising deadlines?

Any live records would have been been moved to the archive as a result of them no longer being in the feed (taken off the market).
 * Some stock records are no longer in my active folder. What's happened to them?

You can make quick price changes by clicking on the appropriate price field entry within the table..or double click on the appropriate Stock # number to bring up the stock edit window.
 * How do I edit a stock record from the stock list?

<p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:36pt;"><span style="font-size:15px;font-family:Arial;color:#0000ff;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Any untouched field entries+images will always update if different from the feed.. any field entries+images you have edited in EzAdsPro will become locked, meaning that they will not update if the entry is different in the feed.
 * <p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:15px;font-family:Arial;color:#000000;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Some field entries+images are updating from the feed, but some are not. Why is this?

<p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:36pt;"><span style="font-size:15px;font-family:Arial;color:#0000ff;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Locked field entries are identified with a blue border around them, locked paragraph field entries are identified with an asterisk in the tab button.
 * <p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:15px;font-family:Arial;color:#000000;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Is there a way to differentiate between a locked and unlocked field entries?

<p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:36pt;"><span style="font-size:15px;font-family:Arial;color:#0000ff;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Click on the “Show Preview” button at the bottom of the “Stock List” to toggle this option.
 * <p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:15px;font-family:Arial;color:#000000;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">I have more than one stock record listed in the same street and I only know them by sight. Can I view a thumbnail preview of each to identify them?

<p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:36pt;"><span style="font-size:15px;font-family:Arial;color:#0000ff;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">You can sort by any columns within the table..if you want to sort by price then click on the price bar at the top of the price column to toggle between an ascending or a descending sort.
 * <p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:15px;font-family:Arial;color:#000000;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">How do I sort my stock in price order?

<p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:36pt;"><span style="font-size:15px;font-family:Arial;color:#0000ff;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">There is a search field at the bottom right hand corner of the “Stock List”, you can search for anything from Stock # number or Address or Postcode.
 * <p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:15px;font-family:Arial;color:#000000;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">I have multiple pages of stock, can I search for the for stock record I require rather than sifting through the pages?

<p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:36pt;"><span style="font-size:15px;font-family:Arial;color:#0000ff;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">EzAdsPro imports <span style="font-size:15px;font-family:Arial;color:#ff0000;font-weight:bold;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">X <span style="font-size:15px;font-family:Arial;color:#0000ff;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;"> images by default..click on the “Feed Images” button in the image tray to bring up the “Import Images” window, click on the appropriate image thumbnail of the image you want to use..click “Close” to see the image appear in the image tray.
 * <p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:15px;font-family:Arial;color:#000000;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Not all of my images have imported. Where are they?

<p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:36pt;"><span style="font-size:15px;font-family:Arial;color:#0000ff;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">When viewing a stock record in the “Stock Edit” window click “Upload” and click “+Add” or “Add files to queue” to search for the properties you want to upload.
 * <p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:15px;font-family:Arial;color:#000000;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">How do I manually upload an image?

<p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:36pt;"><span style="font-size:15px;font-family:Arial;color:#0000ff;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Click the appropriate image thumbnail to drag+drop to reposition them to the order you want.
 * <p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:15px;font-family:Arial;color:#000000;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">How do I change the order of my images?

<p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:36pt;"><span style="font-size:15px;font-family:Arial;color:#0000ff;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Click “Add Stock” to bring up an empty “Stock Edit” window where you can manually enter and upload the appropriate property information..if you enter the correct stock number into the Stock # field, the system will identify that you have already added the stock record manually and will not bring in a duplicate record when the next import is run.
 * <p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:15px;font-family:Arial;color:#000000;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">How do I manually add a stock record?

<p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:36pt;"><span style="font-size:15px;font-family:Arial;color:#0000ff;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Manually created records will have an asterisk at the end of their Stock # number. Any manually created records will become live records if they have a Stock # number that matches up with any records in the live feed.
 * <p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:15px;font-family:Arial;color:#000000;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Is there a way to differentiate between live and manually created records?

<p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:36pt;"><span style="font-size:15px;font-family:Arial;color:#0000ff;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">No, any fields you have populated will be treated as locked fields.
 * <p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:15px;font-family:Arial;color:#000000;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Once my manually created record becomes a live record, will any field entries I have populated be updated if they are different to the feed record?

<p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:36pt;"><span style="font-size:15px;font-family:Arial;color:#0000ff;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Right click on the properties you require to select them for ad, this is a toggle action so if you right click on them again it will deselect them for ad..another way is to click on the appropriate checkboxes to the left next to each stock record and click the “Select the ticked items for ad” button at the bottom of the page, click “Deselect the ticked items for ad” to deselect them.
 * <p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:15px;font-family:Arial;color:#000000;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">How do I select the stock records I need for my advert?

<p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:36pt;"><span style="font-size:15px;font-family:Arial;color:#0000ff;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">These are manually created records, these are automatically selected for ad when you save them.
 * <p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:15px;font-family:Arial;color:#000000;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Some stock records are already selected without me selecting them. Why is this?

<p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:36pt;"><span style="font-size:15px;font-family:Arial;color:#0000ff;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">The properties will remain selected until you deselect them, unless you have “Deselect On Flow” enabled under “User Preferences”.
 * <p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:15px;font-family:Arial;color:#000000;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Will the stock records auto-deselect once I have used them for my ad or will I need to reselect them again?

<p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:36pt;"><span style="font-size:15px;font-family:Arial;color:#0000ff;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">The count for the number of properties selected for ad is at the bottom of the “Stock List”. It is first entry under (Ad, Ticked, Class).
 * <p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:15px;font-family:Arial;color:#000000;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Is there a way of quickly knowing how many properties I have selected for ad?

<p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:36pt;"><span style="font-size:15px;font-family:Arial;color:#0000ff;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">When you select “New Ad” please select the matching URN number from the “Ad Reference” drop down menu. The newspaper will be able to identify the publication and insertion date from the selected URN number.
 * <p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:15px;font-family:Arial;color:#000000;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">I have booked a page with the newspaper for my w/c advert, do I need to specify the URN when I go to create my advert?

<p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:36pt;"><span style="font-size:15px;font-family:Arial;color:#0000ff;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">When you select “New Ad” you can choose the backing template you require by clicking on any of the available thumbnail options listed under “Available Templates” or by selecting the template name from the “Template” drop down menu.
 * <p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:15px;font-family:Arial;color:#000000;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">How do I select the appropriate backing template for my advert?

<p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:36pt;"><span style="font-size:15px;font-family:Arial;color:#0000ff;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">This option is selected by default if you have properties selected for ad, meaning that you will only see the selected properties when you go to build your advert. If you uncheck this option before clicking “Create” the system will override any properties you have selected and it will show the entire stock list when you go to build your advert.
 * <p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:15px;font-family:Arial;color:#000000;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">What is the “Use Selected” checkbox?

<p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:36pt;"><span style="font-size:15px;font-family:Arial;color:#0000ff;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">The available templates are listed under the drop down menu above the advert preview, you can select the template you require from there.
 * <p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:15px;font-family:Arial;color:#000000;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">How do I choose a template for my advert?

<p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:36pt;"><span style="font-size:15px;font-family:Arial;color:#0000ff;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Select “Choose Template” to give you a thumbnail preview of each template. Click on any of the available templates to select the one you require.
 * <p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:15px;font-family:Arial;color:#000000;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Is there an easier way to identify the available templates rather than just by their name?

<p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:36pt;"><span style="font-size:15px;font-family:Arial;color:#0000ff;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Double click on the appropriate Stock # number from the stock list on the left hand side for the “Stock Edit” window to appear. Or, once your stock records are on the page, double click on the relevant preview.
 * <p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:15px;font-family:Arial;color:#000000;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Can I edit my stock from the ad build page?

<p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:36pt;"><span style="font-size:15px;font-family:Arial;color:#0000ff;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Click on the “Price” bar at the top of the price column to toggle between an ascending or a descending sort..then click “Flow your items onto the page to see your properties flow in price order.
 * <p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:15px;font-family:Arial;color:#000000;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Is there a way to flow my stock records on in price order?

<p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:36pt;"><span style="font-size:15px;font-family:Arial;color:#0000ff;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">The template you have chosen is too large or is not linked to the selected grid position. Please select a template that will fit the chosen grid position.
 * <p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:15px;font-family:Arial;color:#000000;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">When I drag+drop a stock record onto the page, the grid position flashes up red and the stock record defects back to my stock list. Why is this?

<p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:36pt;"><span style="font-size:15px;font-family:Arial;color:#0000ff;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">One of the stock records is assigned to a template that is too large for the selected grid position, or they are both using a template that is not linked to the selected grid position. Please make sure a both stock records are using a template that will fit the chosen grid position.
 * <p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:15px;font-family:Arial;color:#000000;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">When I swap two stock records that are already on the page, the grid positions flashes up red and the stock records defects back to their original positions. Why is this?

<p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:36pt;"><span style="font-size:15px;font-family:Arial;color:#0000ff;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Right click and select a different template from the “Template” menu.
 * <p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:15px;font-family:Arial;color:#000000;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Is there a way to change template once a stock record is already on my page?

<p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:36pt;"><span style="font-size:15px;font-family:Arial;color:#0000ff;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Double click on the stock record..from the “Other Fields” tab menu select template from the “Flow as” drop down menu and click “Save”.
 * <p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:15px;font-family:Arial;color:#000000;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Is there a way to pre-assign a template to a stock record before flowing it onto the page?

<p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:36pt;"><span style="font-size:15px;font-family:Arial;color:#0000ff;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Hold down ALT+double click on stock reference to remove it from the list and deselect it for ad.
 * <p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:15px;font-family:Arial;color:#000000;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Is there a way to deselect the stock records I no longer need for my advert from the ad build page?

<p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:36pt;"><span style="font-size:15px;font-family:Arial;color:#0000ff;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Just select the stock records you want to use by clicking on the relevant checkboxes under the stock list, the order that you select them will be the order that they will flow onto the page. Any that you don’t select will remain in the list.
 * <p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:15px;font-family:Arial;color:#000000;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">When selecting ticked items for ad, I like to create a shortlist of stock records..meaning that when I come to build my advert there are one or two stock records in my list that I don’t want to use for this week. Is there alternative ad build method for me working this way?

<p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:36pt;"><span style="font-size:15px;font-family:Arial;color:#0000ff;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Click on the green star at the bottom of the “Stock List” to toggle between showing selected or all stock records.
 * <p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:15px;font-family:Arial;color:#000000;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">I have forgotten to select a stock record for ad, can I retrieve it without having to go back to the main “Stock List” to reselect it?

<p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:36pt;"><span style="font-size:15px;font-family:Arial;color:#0000ff;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">You can flow top to bottom by holding down ALT+SHIFT when clicking “Flow your items onto the page”.
 * <p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:15px;font-family:Arial;color:#000000;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">I see that flowing left to right is the default, can I flow my properties from top to bottom?

<p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:36pt;"><span style="font-size:15px;font-family:Arial;color:#0000ff;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Select the “Download a pdf preview” checkbox above the advert preview to give you a proof version of the advert. All proof adverts have a name prefix of DO_NOT_PRINT to indicate that they are only low res proofs and should never be used for print production.
 * <p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:15px;font-family:Arial;color:#000000;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">How do I proof my advert?

<p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:36pt;"><span style="font-size:15px;font-family:Arial;color:#0000ff;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Hold down SHIFT when selecting “Download a pdf preview” to give you the proof in the “PDF Viewer”.
 * <p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:15px;font-family:Arial;color:#000000;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Can I view my proof in the browser?

<p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:36pt;"><span style="font-size:15px;font-family:Arial;color:#0000ff;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Drag+Drop the stock record to the stock list or right click on stock record and select “Remove”.
 * <p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:15px;font-family:Arial;color:#000000;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">How do I remove a stock record from the page back to my stock list?

<p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:36pt;"><span style="font-size:15px;font-family:Arial;color:#0000ff;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Select the “Remove all from this page” button above the advert preview.
 * <p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:15px;font-family:Arial;color:#000000;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">How do I remove all stock records from my page?

<p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:36pt;"><span style="font-size:15px;font-family:Arial;color:#0000ff;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Double click on a stock record on the page..double click on the image to give you the cropping tool..draw over the area of the image you want to crop (the cropping tool will only allow you to crop in proportion to the image container)..click “Crop”..click “Close”..click “Save” to see image cropped image appear in the advert preview.
 * <p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:15px;font-family:Arial;color:#000000;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">How do I crop an image?

<p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:36pt;"><span style="font-size:15px;font-family:Arial;color:#0000ff;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Any changes to the images whether it be cropping or changing the image sorts will be retained.
 * <p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:15px;font-family:Arial;color:#000000;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">After cropping an image, is the crop retained when I come to use that image again?

<p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:36pt;"><span style="font-size:15px;font-family:Arial;color:#0000ff;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Double click on a stock record on the page..double click on the image to give you the cropping tool..click “Reset”..click “Close”..click “Save” to see image reset image appear in the advert preview.
 * <p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:15px;font-family:Arial;color:#000000;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">How do I reset an image back to its original settings?

<p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:36pt;"><span style="font-size:15px;font-family:Arial;color:#0000ff;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">The image will “fill container” from the images most centered point.
 * <p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:15px;font-family:Arial;color:#000000;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">How is the image positioned if I don’t apply any cropping to it?

<p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:36pt;"><span style="font-size:15px;font-family:Arial;color:#0000ff;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Image is proportionally the incorrect shape for the container. The image needs to be taken further back to allow more of the image to show in the container.
 * <p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:15px;font-family:Arial;color:#000000;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">I have tried cropping my image, but I’m still unable to get the complete shot of the house to show in the container, part of the roof is chopped of. Why is this?

<p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:36pt;"><span style="font-size:15px;font-family:Arial;color:#0000ff;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">You can fit the whole of the image into the container and add white space around where the image doesn’t fit..double click on the image..click “Add white space around image”..click “Close”..click “Save”.
 * <p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:15px;font-family:Arial;color:#000000;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Is there are workaround when my image is the wrong shape of the container?

  <p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:36pt;"><span style="font-size:15px;font-family:Arial;color:#0000ff;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">The image has failed the resolution check and you need to upload an image that is better quality. It might be that you upload the exact same image and it works fine, its worth remembering that some suppliers do downsize images for storage purposes. If you are having to do this on a regular basis then please contact the newspaper as D+D might be able to ask your provider to send higher res images.
 * <p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:15px;font-family:Arial;color:#000000;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Some of properties are showing a message that says “Image quality is too low. Please upload image with better quality”. What does this mean?

<p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:36pt;"><span style="font-size:15px;font-family:Arial;color:#0000ff;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Right click on a stock record on the page to toggle DPI check on either the assigned image for that stock record or the entire advert. <span style="font-size:15px;font-family:Arial;color:#ff0000;font-weight:bold;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Please note that if you do this there is a chance that images will appear poor quality in the paper as they would have failed the initial DPI check.
 * <p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:15px;font-family:Arial;color:#000000;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">I have attempted to upload a higher res image but it has failed the DPI check and I have no alternative image. What should I do?

<p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:36pt;"><span style="font-size:15px;font-family:Arial;color:#0000ff;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">This means that there is too much copy assigned and it is breaking the text box, you will need to cut down the copy to make it fit.
 * <p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:15px;font-family:Arial;color:#000000;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Some of the text is highlighted pink. What does this mean?

<p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:36pt;"><span style="font-size:15px;font-family:Arial;color:#0000ff;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Yes, this is the value in brackets in the tab button.
 * <p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:15px;font-family:Arial;color:#000000;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Is there a character count for the number of characters I have typed into a paragraphed field:

<p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:36pt;"><span style="font-size:15px;font-family:Arial;color:#0000ff;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Double click on a stock record and choose one of the flashes under the flash tabs and assign a “Position” and enter in the appropriate flash data into the field entry field to see the flash appear after you click “Save”.
 * <p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:15px;font-family:Arial;color:#000000;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">How do I add a generic flash?

<p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:36pt;"><span style="font-size:15px;font-family:Arial;color:#0000ff;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Double click on a stock record and choose one of the flashes under the flash tabs and enter in the appropriate flash data into the field entry field to see the flash appear after you click “Save”.
 * <p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:15px;font-family:Arial;color:#000000;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">How do I add a static flash?

<p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:36pt;"><span style="font-size:15px;font-family:Arial;color:#0000ff;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Click on the “Filler List” tab and drag+drop the filler that you require from the list over to the required grid position on the advert preview.
 * <p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:15px;font-family:Arial;color:#000000;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">How do I add a filler to my advert?

<p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:36pt;"><span style="font-size:15px;font-family:Arial;color:#0000ff;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Click on “Upload a new filler” at the bottom of the page to upload your own filler artwork.
 * <p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:15px;font-family:Arial;color:#000000;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Can I upload my own fillers?

<p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:36pt;"><span style="font-size:15px;font-family:Arial;color:#0000ff;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">You will need to create the list in the same way that you create your advert. Select stock records for ad and click “New Ad”. Any available list templates will have the word “LIST” in their name. When you go to create your advert click on the “Container List” tab to drag+drop your list onto your advert.
 * <p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:15px;font-family:Arial;color:#000000;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">I would like to add my own lettings section to my advert, this will be in the form of a list. How do I do this?

<p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:36pt;"><span style="font-size:15px;font-family:Arial;color:#0000ff;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Double click on the list to edit it.
 * <p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:15px;font-family:Arial;color:#000000;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Can I edit my list once it is on my advert?

<p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:36pt;"><span style="font-size:15px;font-family:Arial;color:#0000ff;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">You will need to create the container in the same way that you create your advert. Select stock records for ad and click “New ad”. Any available container templates will have the word “CONTAINER” in their name. When you go to create your advert click on the “Container List” tab to drag+drop your container onto your advert.
 * <p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:15px;font-family:Arial;color:#000000;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">I would like to add my own lettings section to my advert, this will be in the form of a grid container. How do I do this?

<p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:36pt;"><span style="font-size:15px;font-family:Arial;color:#0000ff;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Double click on the container to edit it.
 * <p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:15px;font-family:Arial;color:#000000;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Can I edit my container once it is on my advert?

<p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:36pt;"><span style="font-size:15px;font-family:Arial;color:#0000ff;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Before approving your advert click the “Create template from ad” button above the advert preview, you will then be required to give your new template a name. The next time you click “New Ad” this new template will be listed under the “Available Templates” for you to choose to create your advert with. Any template placeholders that were assigned to the advert that you have created will be preset on this template, meaning that you wont need to select them again for the advert you are creating.
 * <p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:15px;font-family:Arial;color:#000000;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Is there a way to retain template placeholders to save me having to reselect them for my next advert?

<span style="font-size:15px;font-family:Arial;color:#0000ff;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">You can change change the templates in exactly the same way as the standard templates. If template placeholders are already populated with stock records you can right click on them and select a different template from the “Template” menu. Or,  select “Remove all from this page” to start from scratch.
 * <p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:15px;font-family:Arial;color:#000000;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Can I still change templates on an advert with preset template placeholders? <span style="font-size:15px;font-family:Arial;color:#000000;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">

<p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:36pt;"><span style="font-size:15px;font-family:Arial;color:#0000ff;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">There is no save button. Your advert saves in real time meaning that you can log off and come back to it and it will be in the same state as you have left it.
 * <p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:15px;font-family:Arial;color:#000000;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">I like to work on my advert over a period of more than one day. Is there a save button so that I can come back to my advert at a later date to complete it, or do I need to start and finish my advert off in one go?

<p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:36pt;"><span style="font-size:15px;font-family:Arial;color:#0000ff;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">If you have proofed your advert and you are happy with it and there are no errors on the page, you will then be able to approve your advert. This is done by clicking on the green tick above the advert preview. This automatically creates and sends a hires PDF to the newspaper.
 * <p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:15px;font-family:Arial;color:#000000;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">How do I approve my advert?

<p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:36pt;"><span style="font-size:15px;font-family:Arial;color:#0000ff;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">You will receive an email receipt to confirm that the newspaper has received your advert. In that receipt will be the URN number, publication name and insertion date. This is your proof that the newspaper has received your advert. Also, if you click on “Ad List” the status column will be set to “Downloaded” for your approved advert.
 * <p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:15px;font-family:Arial;color:#000000;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">How do I know the newspaper has recieved my advert?


 * <p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:15px;font-family:Arial;color:#000000;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Can I create a report of the properties that I have advertised to show to my buyers/vendors?

<p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt;margin-left:36pt;"><span style="font-size:15px;font-family:Arial;color:#0000ff;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">You will need to redesign your “Stock List” table to show the appropriate columns that you want to see in the report, such as Last Approved, Times Used, Created Date. Once you have done this click on the “Print Report” button at the bottom of the page. Hold down SHIFT to generate a report just for the selected for ad properties. <span style="font-size:15px;font-family:Arial;color:#0000ff;font-weight:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">